Frequently Asked Questions

Luxurious hotel sitting room with a beige sofa, wooden paneling, framed painting, and two table lamps.

How soon can your services be put in place?

We are able to mobilize our services at short notice, for both planned engagements and unforeseen circumstances. Our team ensures a smooth and efficient onboarding process.

Do you follow our hotel standards?

Yes. Our services are always aligned with your procedures, brand standards and house rules, ensuring a consistent guest experience.

Is your service suitable for luxury hotels?

Absolutely. Our services are designed specifically for hotels that value discretion, consistency and a refined guest experience

Can the service be adjusted over time?

Yes. Our services are flexible and can evolve as your hotel’s needs change.

Elegant hotel lobby with a central white sofa, surrounded by four standing lamps and a large vase with green plants on a black table. The background features wooden walls, columns, and seating areas with tables and chairs.


How do you ensure consistency in quality?

We work with clear procedures, structured oversight and continuous evaluation to maintain consistent service standards.

What happens in case of an incident at night?

We manage situations calmly and professionally, following agreed procedures and ensuring proper communication and reporting.

How do you start a new partnership?

We begin with a short conversation to understand your needs, followed by a clear proposal and a smooth onboarding process.

How do you ensure privacy and discretion?

Discretion is built into our service approach, ensuring guest privacy and confidentiality at all times.